Return Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You are eligible for a return if your item is damaged upon receiving it  or if you don’t believe it is up tp standards. To be eligible for a return, your item must be unused and in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To complete your return, we require a receipt, proof of purchase or order number.

Once your return is received and inspected, we will send you an email to notify you. When approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.


We can replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at

 If you are in the US you can return to 

OneScoopPublising 2701 West 23rd Street, Broadview , IL 60155. 

In you are in Canada please return to OneScoopPublishing 2700-700 West Georgia Street, Vancouver , BC V7Y 1B8 

If you haven’t received your refund yet, first check your bank account or your credit card statement. it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at